ITIL: do people in the trenches care?
Seems like people that dedicate themselves to making tools that help scale up and improve precision of system configuration don’t find much value in ITIL and CMDB. A recent post on the Puppet blog,
The CMDB is a Consultant’s Myth gives a scathing commentary:
“I’ve long thought that the CMDB is just a bunch of crap. What is the (usually ‘the’, not ‘a’) CMDB? Well, it stands for ‘configuration management database’, but as far as I can tell the term is entirely meaningless.”
I think dev2ops folk would benefit from some formalized practices that help promote coordination. But so far, it hasn’t translated to practical tools nor profound adoption.