This video is from Velocity Santa Clara in June 2013. Adobe’s Srinivas Peri and SimplifyOps’ Alex Honor discuss how a packaged software tools group turned itself into an internal provider of operations services. Featured in the presentation is CDOT, the platform they built out of open source tools like Rundeck, Chef, Jenkins, and Zabbix (and non-open source technologies like AWS, Splunk, and PagerDuty) . But Beyond the tools, this is an interesting story of learning how to shift a groups mindset and figuring out what your “customers” want along the way. You can view the slides from this presentation here.