View All Videos

Scheduled Downtime vs. Seamless Conversion


Lee Thompson / 

I fly a lot.  I did before I was a consultant, but as a consultant, my dependency on air service is very important.  American Airlines effectively fired me as a customer when they dropped the proverbial “nerd bird” flight last year which was the Austin to San Jose non-stop flight.  The last few nerd bird flights there was lots of on board discussion on Central Texas to Bay Area route options after the sudden termination notice we were given by American.  Most of the folks I spoke with had 1 to 2.5 million miles flown on AA.  That is a huge amount of butt time 500+ mph chairs!

When I’m on the planes I frequently work.  But many times I schedule some personal downtime and have a gin-n-tonic and watch a DVD.  Everyone needs scheduled downtime.  Most of you Dev2Ops readers are probably burning some of your personal scheduled downtime right now reading this post.  I assume Dev2Ops readers also don’t get a lot of scheduled downtime for the online business infrastructure they support (if ever!).  So I was blown away when I got this email from my new transportation services vendor I hired…

First off, let me say jetBlue has a great service picking up poorly serviced travel customers like the recently terminated nerd bird flock and their prices are just so reasonable.  The in flight TV is nice so you can do things like get the latest news from Haiti. JetBlue is donating their services to get personnel and supplies in which is just fantastic to see.

But now the eBusiness technologist part of my brain kicks in and says “WHAT!”.  An airline business running without a ticketing system for two days intentionally.  Scheduled downtime;  are you crazy?  I can only imagine what kind of bind jetBlue is in with their technical infrastructure.  Surely the CEO signed off on such a project plan so the issue must be nasty.  I’m left with so many questions.  Why can’t you phase in the new ticketing system by route and gradually obsolete the older system?  Why can’t you do what Facebook describes as “Dark Launches”.  Why can’t the new system run 5 minutes after the old system is powered off? 

I’m asking the wrong questions.

You have to take your technologist hat off and put on your business hat on and ask different questions.  What is the cost difference between a seamless conversion and  a scheduled outage conversion?  Would jetBlue have to raise air-fares or ask the shareholders to suffer losses?  Does the complexity of the requirements to implement a seamless conversion put the conversion out an extra year hindering the business?  Does the added complexity of a seamless conversion add tremendous risk to business operations?  Having done numerous transaction system conversions in my career, I can easily say a seamless conversion is probably 4x the size of a scheduled outage conversion (or more).  Minimizing complexity substantially reduces risk by a greater than the 4x rate as the relationship to risk and complexity is non linear!  Case in point, if the business singed up for the added expense, and schedule delay, what business impact would occur if the technology effort failed???  I would imagine given the above email, the risk was too great.

I’m about to head to the SFO airport and jump on a jetBlue flight who by that time won’t have a ticketing system.  My travel schedule makes me personally interested in jetBlue’s success in this conversion obviously!

BTW – I choose United non-stop to San Francisco and jetBlue non-stop on the way back.  Good news…  Alaska Airline service picks up mid March to San Jose!

50 Responses

  1. Alan says:

    I once was on a SJC-PDX-SEA-SJC on Alaska and the SJC-PDX segment was operated by Horizon. At the gate 15 minutes before the flight they announced that "all flight planning systems have been down since 3am and it is unknown when they will become available". Can’t they use Alaska’s system? Can’t they use a calculator? Can’t they use a pencil and paper?

    Be careful what you wish for!

  2. raghav says:

    For various prerequisites, I well-self professional prescribed an segment plain propitious so accomplish. Got it rotate covert again been by your devises about the limb, I did flanked therefore Haggard to do only no lassitude how to proceed. Dallas Digital Marketing Agency

  3. Melinda says:

    Well I agree.they just expect their customer to silently entered in plain and then sleep until they reach destination. my suggestion don’t waste your time in their service.

  4. Vidmate for PC Download Vidmate App is one and the only spot for your PC , Desktop & Laptops where you can easily find all the latest Free movies
    Vidmate APK for Windows

  5. Well I agree.they just expect their customer to silently entered in plain and then sleep until they reach destination
    IPL Auction 2017

  6. For various prerequisites, I well-self professional prescribed an segment plain propitious so accomplish.
    Royal Rumble 2017

  7. I truly like and need downtime. In any case, the issue is, individuals don’t comprehend it. They believe some kind of problem with that. They don’t comprehend that downtime improves me feel. My specialist concurs that there is nothing amiss with me having downtime. What would it be a good idea for me to do?

  8. pioneer seo says:

    Our services are available in all cities of Minneapolis and its surroundings. We are having years of experience which enabled our customers and clients to trust our services. Minneapolis Executive Car Service

  9. pioneer seo says:

    Your woman wasn’t dressed in skin-tight Workout clothes like Clairette, who joined Damian as he trotted down the stairs for their daily sparring session.

  10. pioneer seo says:

    A very awesome blog post. design your own engagement ring

  11. pioneer seo says:

    I like viewing web sites which comprehend the price of delivering the excellent useful resource free of charge. I truly adored reading your posting. voyant gratuit

  12. pioneer seo says:

    Great article with excellent idea!Thank you for such a valuable article. I really appreciate for this great information.. compare auto quotes online

  13. It appears her info I from here makes me quite happy, I am also glad to browse your content on your pages all the info is on the web.

  14. pioneerseo says:

    Our new male friend and my wife hit it off right away. It was a great evening and we parted without any pressure and found ourselves very interested. It was great to be able to talk to someone outside of a loud bar. We were able to discuss our interests and have had several dates afterwards.Couple Seeking Third

  15. pioneerseo says:

    If you are looking for a way to spice up your sex life or just want
    to experience the thrill of threesomes, consider looking online at
    adult dating websites. Couple Seeking Third

  16. pioneerseo says:

    YFCAD-US is the leading Software solutions provider for the furnishing industries. We are specializes in providing design & sale solution for Interior Design Software, home design 3d, building design, kitchen design software.

  17. Such a pleasant way to learn cool mathematics in the playground and make your kids smarter than the other kids that will learn practically in camparison to theory.

  18. pioneerseo says:

    This is an awesome article, Given such a great amount of information in it, These sort of articles keeps the clients enthusiasm for the site, and continue sharing more … good fortunes.ã”ø ñà÷ø

  19. pioneerseo says:

    ijoy massage chair are you trying to get rid of body aches and pain after a hard day’s work check out this blog, which shows you exactly how|having problems recovering after a hard day’s work, then go to this website to learn about a fool proof body treatment|need a way to relieve stress and body aches go to the website in this submission to learn exactly how

  20. pioneer seo says:

    Extremely helpful post. This is my first time i visit here. I discovered such a large number of intriguing stuff in your blog particularly its exchange. Truly its extraordinary article. Keep it up. solution to hair loss problem

  21. james jack says:

    Very nice blog and articles. I am realy very happy to visit your blog. Now I am found which I actually want. I check your blog everyday and try to learn something from your blog. Thank you and waiting for your new post.

  22. james jack says:

    Really appreciate this wonderful post that you have provided for us.Great site and a great topic as well i really get amazed to read this. Its really good. Besuchen Sie diese Website hier

  23. james jack says:

    Carlton Cleaners are a Specialist Dry Cleaning and curtain cleaning company. We also offer linen hire for any event throughout Manchester. Specialist dry cleaning

  24. james jack says:

    Its as if you had a great grasp on the subject matter, but you forgot to include your readers. Perhaps you should think about this from more than one angle. national caregiver certification course

  25. james jack says: ghostwriting service was developed to assist new and old authors bring their writing dreams to lime light. Ghostwriter for hire

  26. james jack says:

    LupuFree is a supplement to reduce Lupus symptoms naturally LupuFree

  27. james jack says:

    Starlings and Sparrows is the project of singer songwriter Dan Patmore. Supported by a rolling ensemble of musicians, SaS play catchy indie pop folk that you’d hear on a beach, at sunset, surrounded by friends. Starlings and Sparrows band

  28. pioneer seo says:

    I need you to thank for your season of this magnificent read!!! I definately appreciate each and every piece of it and I have you bookmarked to look at new stuff of your blog an absolute necessity read blog!!!!כיסאות מתקפלים

  29. james jack says:

    I am impressed by the information that you have on this blog. It shows how well you understand this subject. Star Trek cosplay

  30. james jack says:

    Come&Stay want to share some simple but useful information. We want to help those foreign students who are experiencing Korea for the first time to help them get along and settle at seoul apartment.  seoul apartment

  31. jamesjack says:

    FAMHOUSE is located 7minutes on foot from Hongik University and 1minutes on foot from Sangsu Station on Line 6. It is easy to meet friends in close to Hongdae, if you walk the opposite direction of Hongdae, the Hangang Park is a great place to enjoy your leisure time. seoul rent

  32. jamesjack says:

    Your full service, no-nonsense plumbing team in San Dimas. We offer great service, quality installations, and affordable maintenance.


  33. james jack says:

    Airport transfers from (FAO) Faro airport in the Algarve region in Portugal. Book your Faro airport transfers and pay online or in cash to the driver. Faro Airport Transfers

  34. jamesjack says:

    After reading your article I was amazed. I know that you explain it very well. And I hope that other readers will also experience how I feel after reading your article..!

    Aliso Viejo Optometry

  35. james jack says:


  36. jamesjack says:

    I am agree with you it is really very unique and the worlds realest record label. updated blog post This article is really very interested and useful for more people. Thanks for sharing. Keep it up..!
    verktyg online

  37. james jack says:

    By answering only a few simple questions, will get you a health insurance, Medicare supplement plans, car insurance and other insurance quotes in seconds along with comparisons to show you exactly the coverage you will have and the incredible savings you will get. low cost health insurance quotes

  38. james jack says:

    while we upload originals we also upload the best remixes and in general chill out music. tropical house mix 2017

  39. jamesjack says:

    Incredible .. Amazing .. I’ll bookmark your blog and take the maintains furthermore… I’m energetic to find such an assortment of profitable information here in the post, we require work out more procedures in such way, an obligation of appreciation is all together to share..!

  40. jamesjack says:

    I am agree with you it is really very unique and the worlds realest record label. updated blog post This article is really very interested and useful for more people. Thanks for sharing. Keep it up

  41. pioneer seo says:

    Excellent Blog! I would like to thank for the efforts you have made in writing this post. I am hoping the same best work from you in the future as well. I wanted to thank you for this websites! Thanks for sharing. Great websites! How to Kiss a Man to Make him Fall in Love

  42. pioneer seo says:

    This is a wonderful article Given so much info. 123movies

  43. jamesjack says:

    Hi I found your site by mistake when i was searching yahoo for this acne issue, I must say your site is really helpful I also love the design, its amazing!. I don’t have the time at the moment to fully read your site but I have bookmarked it and also add your RSS feeds. I will be back in a day or two. thanks for a great site..!
    film semi

  44. james jack says:

    After reading your article I was amazed. I know that you explain it very well. And I hope that other readers will also experience how I feel after reading your article. VW Maidenhead

  45. james jack says:

    UK Bingo Promotions, bringing you all the latest bingo promotions of UK online bingo sites, such as Bingo Cams, Mirror Bingo and Sun Bingo. Mirror Bingo

  46. james jack says:

    sim card seller shops buy sim card online

  47. jamesjack says:

    Hello there. I discovered your blog utilizing msn. This is an exceptionally elegantly composed article. I’ll make certain to bookmark it and return to peruse a greater amount of your helpful data. A debt of gratitude is in order for the post. I’ll unquestionably return..!
    private limited company

Post a new comment